Refund policy
Return Policy
We offer a 30-day return window from the date your order is delivered. To be eligible, you must request a return within 30 days of confirmed delivery.
Order Cancellations & Pre-Shipment
Orders that have not yet shipped may be subject to a cancellation or restocking fee, particularly for special-order or supplier-allocated items.
Once an order has been processed or production has begun, it may no longer be eligible for cancellation.
Eligibility for Returns
To qualify for a return:
- Item must be unused, uninstalled, and in original packaging
- All original components, hardware, and documentation must be included
- Proof of purchase is required
Returns that do not meet these conditions may be refused.
Return Process
All returns must be approved in advance.
To initiate a return, contact:
sales@shopsouthdowngarage.ca
Returns sent without prior authorization will not be accepted.
Approved returns must be shipped to one of the following locations:
- Chilliwack, BC, Canada
- Sumas, WA, USA
(Return instructions and labels will be provided upon approval.)
Damaged, Incorrect, or Missing Items
You must inspect your order upon delivery.
If your item is damaged, defective, or incorrect, you must contact us within 5 days of delivery.
Failure to report issues within this window may limit available resolution options.
We will evaluate the issue and provide one of the following resolutions:
- Replacement
- Partial refund
- Return for refund
Claims that an item is incorrect or not as described must be supported by the original order details and any approved changes. Items that match customer-approved modifications are not considered incorrect.
We determine the appropriate resolution based on the situation.
Product Variations & Availability
Due to supplier availability, some items may experience delays or require confirmation prior to shipment.
We do not substitute materials, finishes, or components without customer approval.
If an item becomes unavailable, we will contact you with available options before proceeding.
Order Accuracy & Customer Approval
All orders are fulfilled based on the product specifications selected at checkout.
We do not substitute materials, finishes, or components without customer approval.
If a change is required due to supplier availability or other factors, we will contact you with available options. No changes will be made without your written approval (email or message confirmation).
Once a change is approved by the customer, the order is considered final and is no longer eligible for return or dispute based on those approved changes.
Non-Returnable Items
The following items are final sale:
- Custom or made-to-order products
- Painted or modified items
- Electronic tuning devices or installed components
- Engines, transmissions, and special-order performance parts
- Sale items and gift cards
Exchanges
We do not offer direct exchanges.
To receive a different item, you must:
- Return the original item (if eligible)
- Place a new order
Refunds
Once your return is received and inspected, we will notify you of approval status.
If approved:
- Refunds are issued to the original payment method
- Processing time: up to 10 business days
Shipping costs are non-refundable unless the return is due to our error.
Chargebacks & Disputes
Before initiating a chargeback, you agree to contact us directly to resolve the issue.
We are committed to resolving all issues in good faith and offering fair solutions based on the circumstances.
EU Customers
If your order is shipped to the European Union, you are entitled to a 14-day cancellation period in accordance with applicable laws.